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CLIENT CARE FOR SUCCESS
The focus and core objective of this 1 Day Client Care for Success workshop is to ignite a passion within staff to treat clients in such a way that builds long-term, loyal clients by equipping staff with the skills to raise the standard of client care to a point of client care excellence.
The more clients you retain, the more your business grows as you bring in more clients and keep your existing clients.
"I saw today as a management course." - Delegate of S A Home Loans
"Thank you for the valuable information shared with us all, which I am sure has enriched our attitudes toward customers and colleagues alike." - Ronnie Snowgrass of Barloworld
Main Topics Covered in the Programme
The Bigger Picture
- Understanding the potential of client care to the business
- Exponential Growth
- The Reliability Chain
The Winning Attitude
- Psychological Reaction to Attitude
- My role and responsibility
Telephonic Client Care
- Inbound telephone calls
- Outbound telephone calls
Face-to-face Client Care
- The working wardrobe (Dressing for Success)
- Body language
- Meet & greet skills
Difficult customers
- The brain’s response to conflict
- How to deal with difficult clients
Mode of delivery: In house / Presented course
Duration: 1 day
"Thank you for providing me with a 'toolbox' topped with tools to better my skills with." - Zelda Thorne of Cape Town Metropole Region
