Living Dynamics Effective Communication in the Workplace (Course)

Course Description:

Our comprehensive and interactive eLearning programme is designed to take the online learning experience to a new level, providing learners with practical skills and strategies for effective communication in the workplace. It contains 19 interactive self-study modules, pre and post course rate yourself assessment tools and a comprehensive set of downloadable ‘Key Learning Points’ that summarise the most critical aspects of the programme for ease of reference in the future.

Course Contents:

• Module 1: Managing the Writing Process
• Module 2: How to Write Effective Emails
• Module 3: How to Write Effective Reports
• Module 4: Writing Style and Tone
• Module 5: Language and Grammar Use 1
• Module 6: Language and Grammar Use 2
• Module 7: Advanced Report Writing
• Module 8: Business Intentions
• Module 9: Fundamentals of Communication
• Module 10: Listening Skills
• Module 11: Questioning Techniques
• Module 12: Non-verbal Communication
• Module 13: Assertiveness and Behavioural Styles
• Module 14: Conflict Management
• Module 15: Emotional Intelligence
• Module 16: Language Use in Presentations
• Module 17: Language Use in Meetings
• Module 18: Language Use in Negotiations
• Module 19: Telephone Etiquette

• Pre Course Rate Yourself Assessment Tool
• Post Course Rate Yourself Assessment Tool

Course Outcomes:

• 19 self-study modules (over 25 hours of tuition)
• Essential content to improve corporate written, spoken and non-verbal communication
• An interactive learning experience with a high level of engagement
• Practical skills for immediate implementation in the workplace
• Suitable for English first and second language speakers, in all industries, and for staff at all levels of experience
• Accessible on all devices including smart phones, tablets and iPads

Mode of delivery: Online eLearning (self study)

Duration: Self-study – User dependent (a minimum of 25 hours to complete the programme)

Accredited: N/A

Qualification Number / Unit standard number: None

Cost (Optional): Price on request

Cost includes:

• A short introduction module,
• 19 comprehensive content modules,
• pre and post self-assessment tools,
• printable Key Learning Points, and
• access to the programme for the agreed time period (hosted on Living Dynamics’ LMS).

Cost excludes:

• Online training costs that include internet access and data – covered internally by clients/learners

Cost includes:

• A short introduction module,
• 19 comprehensive content modules,
• pre and post self-assessment tools,
• printable Key Learning Points, and
• access to the programme for the agreed time period (hosted on Living Dynamics’ LMS).

Training provider BBBEE Level: 4

Course Contact person
Name & Surname: Chris Tough
Mobile number: 079 506 3571
Email address: chris@livingdynamicstraining.co.za
Link to website for more info on this course (if applicable): https://www.livingdynamicstraining.com/elearning-programmes