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Jacqui Van der Westhuizen's Review of Umngazi Service

1 How would you rate your overall experience?

The food was healthy, a lively variety, always had a special touch and as desert is my main aim ;-) i didn't expect much from hotel food as far as desert goes but it blew me away. The worst thing about our trip was the weight we came back with! It was fabulous!

Umngazi Service
Dear Jacqui. Thank you for taking time to review your Umngazi experience. We are delighted that you enjoyed what our chefs carefully prepare.
2 No Question

Plates always cleared immediatly, friendly staff.

Umngazi Service
Thank you!
3 How would you rate your service in the Bar?

Great. Some of staff might need more knowledge about drinks but it was a small thing. We were enjoying ourselves too much to care.

Umngazi Service
We appreciate your comments and continuously strive to improve on this aspect of our service.
4 No Question

The small lounge in the adult area could maybe do with more of an eye for drink orders. I mostly had to look for the guy to give me a drink. But once again a small oversight.

Umngazi Service
Thank you for this feedback, it will be addressed and monitored, much appreciated and especially grateful for your patience.
5 How would you rate your service in the Dining Room?

Healthy. Variety. Quick. Amazing!!!!

Umngazi Service
We're thrilled that you enjoyed out breakfast buffet and thank you the compliments.
6 How would you rate your Porter/Reception service?

Amazing!!!!! I once ate so much cause i wanted to taste everything that i had to sit up as lying down was painful ;-)))) and im a small person.

Umngazi Service
Thank you!!
7 How would you rate the service of our Reservations team?

Tops!

8 How satisfied were you with your stay at Umngazi?

We will def b back with the kids. Will skip Mauritius in future... doesnt make sense when we have Umngazi on our own coast. And let me tell you you guys are way better in every aspect! Well done. Such care and attention to detail. We miss the place already!

Umngazi Service
We are so pleased to hear this and look forward to welcoming you back to create more fond memories at Umngazi. Until then, we wish you everything of the best. Wild Coast blessings form the team.